Complaints & Concerns

EZtoFind.ca is committed to the highest standards of consumer protection. If you have a concern about our conduct, the content on this site, or a real estate service provided by Doug LeMaire, REALTOR®, please raise it as follows:

Step 1 — Contact us directly

Email info@eztofind.ca with your concern. We will acknowledge receipt within 2 business days and respond within 10 business days.

Step 2 — Escalate to the brokerage

If your concern is not resolved, contact the Managing Broker at Fraser Property Management Realty Services Ltd.

Step 3 — External regulators

Real Estate Services complaint: British Columbia Financial Services Authority (BCFSA) — bcfsa.ca · Toll-free 1-866-206-3030 · complaints@bcfsa.ca
REALTOR® Code of Ethics complaint: Greater Vancouver REALTORS® (GVR) — gvrealtors.ca
Privacy complaint: Office of the Information and Privacy Commissioner for BC (OIPC) — oipc.bc.ca · 1-800-663-7867 · info@oipc.bc.ca
Unwanted commercial email (CASL) complaint: Canadian Radio-television and Telecommunications Commission (CRTC) Spam Reporting Centre — fightspam.gc.ca
Errors & Omissions Insurance: BCFSA Real Estate Errors and Omissions Insurance Corporation coverage applies to all licensed BC REALTORS®.

You have the right to escalate directly to any of the above authorities without contacting us first. We will not retaliate against any person who files a complaint.